Frequently Asked Questions (FAQ)
General Questions:
Q: What is [Your Company/Product]?
A: Sunny Panda is a supplier of gift items, jewelry, and clothing. We mainly stock and supply beach/boho-style product lines.
Q: How can I contact customer support?
A: You can reach our customer support team by contacting us here. These forms are checked and responded to very frequently.
Q: What payment methods do you accept?
A: We accept All major Card providers including;
Visa, Mastercard, American Express, and Direct Internet Bank transfer.
Product/Service Questions:
Q: How do I place an order?
A: To place an order, simply follow these steps:
- Browse our website and add the desired items to your cart.
- Go to your cart and click "Checkout."
- Provide your shipping and payment information.
- Review your order and click "Place Order."
- You will receive a confirmation that your payment has been processed.
- Your order will be packed and shipped.
- When your order is packed you will receive an order confirmation with a Tracking ID via NZPOST.
Shipping and Delivery:
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method selected during checkout. You can find estimated delivery times on our shipping information page.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to Australia. Shipping fees and delivery times may vary for international orders.
Q: How can I track my order?
A: You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment on our tracking page.
Returns and Refunds:
Q: What is your return policy?
A: Our return policy allows you to return unused and unopened items within [30] days of receiving your order. Please refer to our return policy for detailed instructions.
Q: How do I request a refund?
A: To request a refund, please contact our customer support here
Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact our customer support. We will assist you in resolving the issue.
